Well, things at Super 8 have been going... well, they've been going. I'm finally starting to retain the policies and shit that they've been trying to teach me, but things aren't smooth sailing and to top it off, Daniel and I had our first fight.
First of all, Daniel and I still can't seem to find an apartment, having only recently gained my mother as a co-signer as leverage, but sometimes it can't be helped, y'know? We have a few good leads - one from a co-worker who's renting a trailer and informed us that the one nextdoor to her is for rent. These trailers are usual rented by seasonal workers - skiing season and white water rafting season, that kinda stuff - so the rent is monthly-based and leases aren't an option, but as long as we keep up with rent we would be fine until we found someplace better. Our other lead came from a woman who had been a patron (Lynn) of our motel at one point and had been mistakenly billed as a no-show, but can provide information about the room in question that she wouldn't know unless she'd stayed there. See, she stayed the night at the motel because she couldn't move into her new house (which is local) until all of the papers were signed (or something like that), so she, her daughter, and their two dogs (it must have been a slow night - we don't normally allow pets) had stayed at the motel. I'm not sure of the details of the whole situation, but she'd been calling, trying to get a hold of Jerry (our manager), and she kept missing him (I should know - I took the last four of her calls). Then she tried coming to the motel to see him, but she still kept missing him. She finally showed up while Daniel was there and he, as acting Manager due to Jerry not being there, finally cleared things up for her. Well, she told us about all the houses out her way that were up for rent. I like Lynn - she's cool. She even complimented me on being professional and cooperative (and nice - I know, it's a shock! I was NICE?!?! *lol*) before thanking me for trying to help and leaving (happily, since her complaint was taken care of - I mean, it was a legitiment complaint, after all - Jerry just had a hard time getting to it due to the fact that we have to get up to par to pass our next inspection AND he's sick).
And that was the highlight of my day. Daniel's sick - he has a fever and everything and now his manly pigheadedness is kicking in and he's refusing to see a doctor *rolls eyes*. And he gets persnickety when he isn't feeling well, too, but, then again, don't most men? How does this factor in, you ask? Here's how: he was supposed to relieve me at 4:00pm when my shift was over (we're both on the front desk - I sometimes have to help out in housekeeping, though). Well, Lynn wasn't the only complainer. It seems that today was National Pitch-A-Bitch-Fit Day and nobody saw fit to let me know because we were flooded with call after call of complainer after complainer with shit ranging from forgotten items (which isn't our faunt, although you wouldn't realize it if you heard how they were talking at us) to billing mistakes that seemed to have racked up during July when a guy they all call Squirrel (no, not THAT Squirrel - this 'Squirrel' is nowhere near as cool as the Michigan Squirrel) fucked everything up when they had him working the front desk. Funny how I'm the one who's on duty when all these people decided to synchronize their bitch calls, ne? (not to mention the five or six calls that came in with people wanting to talk to the previous owners). Anywho, I did everything on the list of front desk duties - watered the plants, broke down the breakfast bar (and did the dishes, too), checked people out, checked people in, vacuumed the lobby (around checking a couple of people in), checked on the housekeeping staff twice, etc, etc, etc - then Jerry gets up and starts bitching at me about forgetting to turn off a set of lights. One of the HK staff, a guy named Richard, did a great job. I told Jerry that and Jerry immediately told me that I'm too much of a newbie to know what a good job was (almost immediately following it with a comment about how I can handle this stuff - how can I handleit if I don't know what's good enough or not?) and started bitching about Richard being there afterwards (organizing the HK closets which were a complete disaster area before he did so) and about hours not adding up. I decided that it was a waste of time to tell him about Richard finishing a completely trashed room in the half hour time limit (the rooms usually take only a half hour tops to finish anyways and that room warranted at least an hour to do, but Richard did it in a half hour, so I sent him to lunch when he was done). Laura, the head housekeeper, divided her day between keeping the laundry going, folding said laundry (with the help of Faye, an elderly, over-weight, slow-moving, but pleasant woman), and cleaning the three rooms by the laundry room. Jerry did his usual bitching about having two HK's in the LR and still having two carts of laundry unfolded (one was drying and one was still in the washer). I had to bite my tongue to keep from blowing up at Jerry the way I did at Daniel (which I shouldn't have done anyways, but I'll get to that soon enough) and telling him that bitching at people (and behind their backs) isn't a very good way to get them to WANT to do a good job and that a compliment here and there wouldn't kill him (am I right or am I right?) and also that if he has a problem with these people, he should tell THEM, not ME - telling me doesn't let the people in question know what it is they're doing wrong. I mean, hell! I've only been working there for about a week and a half, maybe two weeks (sometimes it seems like forever), and suddenly I'm in charge of everyone! Yeah, I get that the person at the FD during the shift is the main person in charge and all, but I'm still learning the system and everything! Stop taking my head off for forgetting to do something you only told me about the night before or for things I didn't even know about to begin with, for christ's sake! Daniel and I both have been working our asses off trying to help get things in order - working a lot of unpaid overtime, no less - and bitching at me about a light and some hours supposedly not adding up (as if I were a Time Mage or something and it was all my fault) is NOT very productive. We're doing everything we can - you're not the only one whose job is on the line here - we're all in this together and we'd be more cooperative and productive if you weren't such an ass about things. I understand you don't feel well, but that's something you have to learn to keep to yourself and out of the workplace (yes, that was meant for both Jerry and Daniel).
Now we get to my fight with Daniel (which happened just before my 'talk' with Jerry). When I'm there and I'm not on the clock, but the person at the FD needs to go do something or other, I'll keep an eye on the FD until they get back - I'm considerate that way, y'know? Now, when I was inspecting the rooms with Laura, I kept getting calls and shit and kept having to stop to handle all that stuff and the HK staff couldn't go home until the inspection was done (and I wasn't very good at it - I mean, I had a general idea of what to look for, but I still missed a lot - more proof that I'm still a bit of a trainee myself). Now, when someone else needed to go inspect the rooms and I was there, I'd watch the FD for them so they could get it done and the HK staff could go home - a nice thing to do, right? Does Daniel do that for me? No! It's, "I'm off the clock - it's your desk right now - it's your job!" (part of my explosion was telling him to never ask me to help him again, in response to this). I carried the portable phone with me to catch calls and stuff and when one came in as another complaint, Daniel took over the phone and compromised the computer (not THAT way! Get your mind out of the gutter!) for so long that the person I was trying to help changed his mind about a reservation (we have only one computer to do all this with) and Daniel wouldn't let me go finish inspecting the rooms until I helped the person whose name and number I took so he wouldn't have to wait on the phone forever, which I couldn't do until the computer was free (this will all be fixed if we should ever get another computer for this shit). Then someone called with a kind of help organization thing (helping addicts, abuse victims, etc), but said that the person who the room was for wouldn't have the credit card with them, which is a problem for us. I asked Jerry what to do and he said some vague thing about direct billing and then went outside to smoke, leaving me confused as hell. The woman on the phone was cool, though, and when I couldn't make the computer accept the billing change, she offered to just call the next morning to make sure there was a reservation there at all, which there still is. After I got off the phone with her, I got out the manual-thingy and looked up direct billing. I followed the steps and it still didn't work. I got so stressed and frusterated that I threw the book across the room and burst into tears.
Then my new phone was delivered. I didn't have a money order for it because I wasn't expecting it until tomorrow (the 28th) and when Daniel told me to go to the bank and get one, it was the last straw. I hate it when peole contradict themselves like that. I wasn't allowed to leave the FD, yet here he was telling me to leave the premises - AFTER telling me that he was "off the clock" and all that shit. That's when I exploded. I told the delivery guy to take it back (which he did, unfortunately, so I still have no phone) and cussed Daniel out. Jerry and Laura bore witness to it, too. I didn't care - hell, I still don't. My shift ended, but I didn't know it until an hour after whereupon I clocked out and then Daniel gave me the car keys and I went home. He and I hadn't talked since I blew up. We didn't talk again until just a half hour ago.
Well, we were bound to have a fight sooner or later, it just really sucks that it happened at work. He threatened to fire me and I threatened to quit - we covered all the bases on this one.
I cried in the Blazer for a bit, then went home and cracked open a beer. I called my mom and talked to her for a while. I felt much better after talking to her and dad.
Well, that was my day.
The End... for now
-DAMN
confused
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deus_maxwell's journal
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i love this icon, it's so cute
I taste of Death.
I taste like Nuclear Waste. Delicious.
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